Shipping is Free on All Products
Within the Contiguous 48 United States
Shipping to Alaska, Hawaii, Canada, etc.:
For shipping to Alaska, Hawaii, Canada or any other country, please contact us for a quote. If we ship to where you live, we will provide you a shipping quote as soon as possible.
Shipping General Info:
Not only do we offer free shipping but we also ship all products with full shipping insurance and delivery confirmation! This means if a part(s) is accidentally damaged in shipping we will send you a new one free (See details below). Also, you do not need to worry about parts being left on your doorstep because our shipping company will call you to set up a delivery time to make sure you are home when they deliver! Shipping usually takes 3-20 business days for delivery; we will provide tracking numbers to our customers for exact shipping time. Certain items may be out of stock or on back order. In the case an item is not directly in stock in our shipping warehouse or from our distribution outlets, an email will be sent to you notifying you. Orders are not deemed active until funds are received, until then orders are considered pending. CarBodyKitStore.com (CarBodyKitStore.com hereinafter referred to as "Vendor") reserves the right to cancel any order(s).
Some products may be damaged during transit, although this rarely happens it is important to protect yourself in the event something may happen. Inspect all packages immediately in the presence of the delivery person. Do not accept a body kit until all pieces have been inspected. Failure to comply with this policy may result in a denial for damage claim. Once the package leaves our warehouse, it is out of our control so the following specific guidelines must be followed:
1. All packages must be inspected in the presence of the driver.
2. In the event that the driver does not let you do this, notify the driver that he must note it on the bill of lading that he did not allow you to inspect the item and contact us, no exceptions. (Note: if damaged item is refused then we can forward a replacement once the damaged item is back at our warehouse before a damage claim settlement is issued to us. If damaged item is not returned to us, we can only send a replacement after we have been issued settlement from a damage claim.)
3. All shipments are quality checked 3 times before leaving; please never judge a package by looking at the box condition.
4. To get any type of credit, replacement or reimbursement, the damage must be noted on the bill of lading and refused so that we may be able to file a claim for you. If damage is not noted, it is the customer’s responsibility to file a claim.
5. Customer must verify that you have provided correct shipping/contact during checkout. Once a shipment has left the warehouse, customer is responsible for any address change charges, re-shipping or freight line storage fees due to address/contact errors. Conversely, Vendor will be responsible for any fees incurred for an error on our end. Lastly, order confirmations are auto-generated and sent to the address provided. If you have not received an order confirmation, contact us so that we may forward a copy to you at the correct email address.
6. Do not refuse a shipment for any other reason other than shipping damages. For general returns, incorrect items or defective items; customer must first obtain a return authorization prior to return (see guidelines below).
Return Policy: You may return any common stock items for a refund, credit or exchange by completing our Return Authorization Form within 5 calendar days after delivery. We offer free shipping on all of products, but that offer only extends to received and non-returned items. Vendor is charged shipping to and from delivery if an item is returned, therefore shipping costs to and from are non-refundable. Any general returns will be credited with the purchase price minus any shipping fees and applicable restocking fees. Returns will not be accepted on any items that have been mounted, altered, painted, damaged or used in any way.
SPECIAL/BUILT TO ORDER/IMPORTED ITEMS: Special order, built to order and imported lines are non refundable. These include Vertical Doors Inc, Wings West, KBD Urethane, JP Vizage, Veilside and RK Sport manufactured items.
REPLACEMENT OF INCORRECT ITEMS: If we have shipped you an incorrect item we will replace it for you with no shipping charges, please inspect your items upon receipt. You must notify us within 5 calendar days of delivery of your product by filling out our Return Authorization Form. An associate will follow up with you by Email and request a photo of the incorrect items to be emailed to us.
PART FITMENT GUARANTEE POLICY: All pieces Vendor carries are made to exact OEM measurements. With this being said inaccurate fitment can happen. Vendor and its affiliates will determine inaccurate fitment. Because every vehicle is different (and vehicles can change over years of wear and tear), alterations/modifications during installation may be required for proper fitting. The definition of “Fitment” is: The act of fitting; that which is proper or becoming. If a vehicle has changed in any way (due to wear and tear, age, an accident, etc.), that vehicle is no longer considered proper or becoming.
We require the following information to be submitted with a claim of inaccurate fitment: 1) A Full image photo of inaccurate fitting part(s). We need close-up and full pictures in order to process a claim. 2) Photo of item’s part number. This can be found as a sticker or written on the inside of the package. 3) A copy of the business license from the body shop/installer performing the installation. As soon as the requested information is received, we will process the claim. Please allow 7-14 business days for approval. A new part will be sent out if needed. All returns must be authorized and approved by CarBodyKitStore.com (Vendor).
DEFECTIVE ITEMS: Items are inspected thoroughly before shipment however occasionally an item may be found to be defective. Items deemed defective or body kits off by extreme margins as certified by a qualified installer may be considered for replaced at the manufacturers discretion. This does not include damage from shipping (See "Shipping" above). Please complete our Return Authorization Form within 5 calendar days of receipt of your items. An associate will follow up with you by email and request photos of the defective item. Due to prior cases of improper storage, handling or fraud we ask that all Return Authorization Forms, for any reason, must be completed within 5 calendar days of receipt - no exceptions.
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